Found something not working as expected in epanet-js? Reporting bugs helps us improve the tool for everyone. Thank you for taking the time to help!

Where to report

There are a few ways to let us know about problems:

1. Reporting a bug (Open to all users)

The best place to formally report bugs is our epanet-js GitHub Issues tracker.

This is the recommended method for all users (including free plan users) as it allows us to track problems efficiently and is monitored closely by our development team.

Alternatively, you can reach us at [email protected].

2. Technical support (Pro & Team users)

If you have a Pro or Teams subscription, you can access private email Support at [email protected] for personalized assistance with your projects or troubleshooting.

3. Community Forum (All users – coming soon):

If you're unsure if something is a bug, want to discuss a potential issue first, or have a general question, feel free to post on our community forum.

How to report an issue

To help us understand and fix the issue quickly, please include as much detail as possible:

• Be descriptive: Clearly explain what happened and what you expected to happen. Include any error messages you saw.
• Steps to reproduce: Provide the exact steps needed to make the bug occur reliably. This is crucial for us to diagnose the problem.
• Context: Mentioning your web browser (e.g., Chrome, Firefox) and operating system (e.g., Windows 11, macOS) can be useful.

Providing model files (.inp)

If the bug seems specific to a particular model file:

• GitHub issues / Community forum: You will generally need to upload or attach your .inp model file to the public issue or forum post so we can reproduce the problem. Please be aware that files attached here are publicly visible.
• Paid users (Email / private Support): If you are a paid user reporting via email or through dedicated support channels, you can provide your model file privately. We won’t every publish this data and will delete it once we have fix the issue and/or can replicate it without your data.